Refund Policy

Your return will be honored only if claim is filed within 7 days of package delivery to the customer. The product must be received back in our warehouse within 12 days for full refund to be given. Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. All sale items are FINAL SALE and ineligible for return or exchange without exception. Shipping charges are non-refundable.

To request a return authorization, email help@maccaswimwear.com with your order number and reason for return. You will be contacted by customer service within 48 hours, Monday – Friday. Our representatives are available Monday – Friday between 10AM – 6PM EST. (Holidays and weekends excluded).

• To make a return, please contact help@maccaswimwear.com to request a return label.
• If you elect to use your own shipping service, we just require that you send the tracking number, order number, reason for return to help@maccaswimwear.com. Macca Swimwear will not be responsible for any packages shipped by the customer using another shipping service. In the event the package is lost, the customer will be responsible for tracking and routing the package back to the address provide by a Macca customer service agent. The package must arrive to our warehouse within the time period allotted for a return to be accepted. Please keep tracking number on record until the refund confirmation email is received.
• Returns must be received within 12 days for a full refund. Any return received after the 12-day period will be returned to sender.
• Returns can take up to 3 days after delivery for our e-commerce warehouse to process. Once we receive your return and confirm its condition is acceptable, we will process your refund to the original form of payment within 5 business days. Time of refund may vary and is dependent on your financial institution. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. All sales taxes will be refunded; however original shipping charges are non-refundable. Once your return is processed, you will receive an email confirmation. A credit will post to your statement within 2-7 business days depending on your financial institution. Macca, LLC and maccaswimwear.com is not responsible for any packages lost, stolen or damaged in transit.

Exchange Policy

Your exchange will be honored only if claim is filed within 7 days of package delivery to the customer. The product must be received back in our warehouse within 12 days for exchange to be valid. Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. All sale items are FINAL SALE and ineligible for return or exchange without exception. Shipping charges are non-refundable.

To request an exchange authorization, email help@maccaswimwear.com with your order number and reason for exchange. You will be contacted by customer service within 48 hours, Monday – Friday. Our representatives are available Monday – Friday between 10AM – 6PM EST. (Holidays and weekends excluded).

• To make an exchange, please contact help@maccaswimwear.com to request a return label to send back the item you wish to exchange.
• If you elect to use your own shipping service, we just require that you send the tracking number, order number, reason for exchange to help@maccaswimwear.com. Macca Swimwear will not be responsible for any packages shipped by the customer using another shipping service. In the event the package is lost, the customer will be responsible for tracking and routing the package back to the address provide by a Macca customer service agent. The package must arrive to our warehouse within the time period allotted for a return to be accepted. Please keep tracking number on record until the exchange confirmation email is received.
• Returns must be received within 12 days for an exchange to be valid. Any item received after the 12-day period will be returned to sender.
• Please allow up to 49 hours for exchange to be processed. An email confirmation will be sent with a code to be used to place your new exchange order.  Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. All sales taxes will be refunded; however original shipping charges are non-refundable.